Privacy Policy

1. Introduction

SMACK ("we", "us", or "our") is a bathroom hardware manufacturer based in Wenzhou, Zhejiang, China. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website or engage with us as a trade partner or business customer. We are committed to protecting your privacy in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR).

2. Information We Collect

We may collect the following categories of information when you interact with our website or submit a trade enquiry:

• Contact details -- name, company name, email address, phone number and business address.
• Enquiry information -- product interests, order quantities and any details you provide in a message.
• Technical data -- IP address, browser type, device information and pages visited.

3. How We Use Data

We use the information we collect for the following purposes:

• To respond to trade enquiries and provide product quotations.
• To process and fulfil orders and manage our business relationship.
• To send catalogues, product updates and marketing communications where you have consented.
• To improve our website and analyse how visitors use it.

4. Data Sharing

We do not sell your personal information. We may share it with trusted third parties who assist us in operating our business -- such as logistics providers, payment processors and IT service providers -- strictly to the extent necessary to deliver our services. These parties are contractually obligated to protect your data and use it only for the purposes we specify.

5. Cookies

Our website uses cookies and similar technologies to ensure the site functions correctly, remember your preferences and analyse traffic. You can control or disable cookies through your browser settings, though some features of the site may not work as intended if cookies are disabled.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. While we strive to safeguard your data, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

• Access, correct or delete the personal data we hold about you.
• Object to or restrict the processing of your data.
• Withdraw consent to marketing at any time.
• Request a copy of your data in a portable format.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us using the details below.